FAQs

FAQs:

What makes Simply Organic Bamboo different?

We are a family owned and operated business based out of Ohio. We specialize in premium bamboo bedding that is earth-friendly, skin-friendly, cruelty-free, and buttery soft.  We have high standards and don't believe in cutting corners on quality. Our products are made from organically grown, natural, non-toxic, and recycled fibers that are OEKO-TEX® certified. This ensures no harmful chemicals are ever used at any stage of textile production so you can be confident you're making a healthy choice for you and your family. Sustainability is at the core of how we operate, by sourcing eco-friendly & renewable materials, minimizing waste, recycling, and partnering with likeminded suppliers who use a closed-loop manufacturing process. When you purchase from us, know that you are contributing to a better, more sustainable future for generations to come. 

      What does the OEKO-TEX® certification mean?

      OEKO-TEX® certified- The STANDARD 100 by OEKO-TEX® is a worldwide consistent, independent testing and certification system which tests for over 100 harmful chemicals at all stages of textile production including raw, semi-finished, and finished textile products to ensure none is left at the end of the manufacturing process.

      Does bamboo fabric pill?

      Our bedding holds up extremely well to pilling. However, since our bedding is made from bamboo viscose, slight pilling is normal for organic and natural fibers that have not been treated with harmful chemicals and is not considered a fault or defect.    

      Is bamboo bedding durable?

      Yes! Our bedding features high quality, double-stitched construction to ensure long-lasting durability. When cared for properly, our bamboo bedding typically last up to three times longer than cotton sheets and get softer with every use.

      Will your sheets fit my deep mattress?

      Yes! Our sheets are generously sized and have extra deep pockets to accommodate all mattresses up to 18".

      What is the thread count?

      Bamboo thread count is vastly different and far superior from other fabric thread counts. Our 300 thread count bamboo fiber features a beautiful sateen weave and are incredibly softer than even the most luxurious 1,000+ thread count Egyptian cotton bedding. We realize that thread count is no longer the most important factor when deciding on sheets. Rather, the quality of the raw fiber and the weave of the sheets are the most important factors. You can read more about thread count here.

      Is your bamboo bedding stain resistant?

      Due to the natural and organic nature of our fibers, our material is not treated with harmful chemicals.  Since we don’t use any toxic chemicals in the production of our bedding, staining and/or discoloration can happen if our bedding is exposed to lotions or oils.

      How do I wash my bamboo bedding?

      You can check out our care instructions here.

      Should I wash my sheets before I use them?

      It’s completely up to you and your preference!

      How do I put on a duvet cover?

      Our duvet covers are easy to put on and mindfully designed with handy interior snaps at the corners and midpoints that perfectly match up to anchor loops on our comforter. Once you secure the snaps, the comforter will never shift or move inside the duvet cover. For instructions on how to put your duvet cover on, click here.

      Where are your products made?

      All our products are designed in the USA and made in the bamboo capital of the world, which is China. The bamboo plant that we use for our bamboo fabric grows in Sichuan, China. The experts of bamboo textiles who have been working with bamboo for thousands of years are found in China. Also, there are areas in China which are home to the best climates and ecosystems in the world for our organically grown bamboo farming. There is so much careful detail that goes into planting and harvesting our premium organic bamboo in order to produce the best possible bedding for our customers.

      What are the benefits to your bamboo bedding?

      1. Renewable, Sustainable Resource

      The viscose process turns bamboo, the grass plant, into the bamboo fabric.  Bamboo can be grown as quickly as it can be replenished and ours is organically-grown without harmful pesticides or other harmful chemicals.  Buying bamboo is a good choice for the environment and future generations. 

      2. Luxury Softness

      Our bedding is extremely buttery and softer than 1,000+ thread count Egyptian cotton.

      3. Temperature Regulating

      Our bamboo bedding is breathable and moisture-wicking properties to keep you cool in the summer and warm in the winter.

      4. Hypoallergenic & Antibacterial

      Bamboo bedding is ideal for those with allergies.  It resists dust mites, mold, and mildew - giving the allergy sufferer fewer symptoms such as sneezing or itching during the night.

      5. Durable

      You wouldn’t think that something so soft could survive so much use, but they do.  On average, bamboo bedding typically lasts up to three times longer than cotton bedding.

      Is your bedding suitable for people with allergies or sensitive skin?

      Yes! Our bedding is antibacterial, hypoallergenic and dermatologist recommended. It is an ideal choice for those with allergies or sensitive skin as bamboo naturally repels dust mites, mold, and mildew.

      How is your bamboo bedding temperature regulating?

      When you use conventional bedding and start to sweat at night, your bedding absorbs your sweat and traps the moisture in the material making you damp and hot and causing yellowing.  Bamboo bedding works differently by wicking heat and moisture away from you into the surface of your bedding.  At the surface, the moisture evaporates, twice as fast as cotton, reducing humidity in your bed up to 50%!  Bamboo bedding works with you, cooling you off the same way your body tries to do when it sweats.  During the cooler months, bamboo bedding keeps you warm and regulates your body temperature.

      Why do you use recycled polyester?

      We only use 100% recycled polyester made from plastic water bottles. These bottles are diverted from oceans and landfills and given a second life as the fluffy fibers inside our quilts, comforters, and mattress pads.

      Are your products vegan?

      Yes, all of our products are vegan and cruelty-free.  We do not use animal by-products. 

      Will you expand your product offering?

      Yes! Make sure to sign up for our email list to become a VIP insider and the first to know about our new & exciting upcoming product launches!

      What are you shipping policies?

      We ship worldwide! We offer free shipping on orders of $100 or more to the lower 48 contiguous USA states (this includes all of the United States except Alaska and Hawaii). Customers pay for the cost of shipping for all orders under $50. Customers who are international or are shipping internationally are responsible for shipping, duties, customs, and any other related import fees. Orders typically ship within 1-2 business days of being placed (excluding preorder items that are on backorder). Tracking information will be emailed to you automatically once your order ships.

      What is your 30-night sleep trial?

      You can view our 30-night sleep trial here: https://simplyorganicbamboo.com/pages/policies 

      How can I update or cancel my order?

      We try our best to accommodate order updates or cancellation requests within 15 minutes of your purchase. If you would like to update or cancel an existing order, please email as soon as possible at care@simplyorganicbamboo.com.  To ensure our customers receive their orders as soon as possible, our fulfillment team processes orders quickly, which leaves a very short window to update or cancel an order, but we’ll do our best to try and help!

      How can I check the status of my order?

      Once your order ships, you’ll receive a shipment notification email with a tracking number letting you know your order is on its way. If you don’t receive one, please check your “spam” folder, since sometimes it can end up there. 

      What if my item is faulty or damaged?

      We take meticulous care in ensuring our products are of the highest quality. If you experience an issue, please contact us at support@simplyorganicbamboo.com with a photo, description of the issue and your order number so we can help make things right!

      What do you do with returned bedding?

      We never resell returned bedding. We donate gently used returns to local shelters and charitable organizations.

      Have other questions?

      We are happy to answer! Contact us here.